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Shipping

For Australian domestic orders

Standard postage: 3-5 business days

Express post: 1-2 business days

*This may change slightly during peak periods

International Shipping

Express post: 7-12 business days

Standard postage: 10-18 business days

Same day dispatch on all orders before 12pm AEST

Please note, if you do need to amend your order or change the colour you selected we are only able to do so if you email help@projectpargo.com immediately after placing your order. There are no guarantees however we always try our best to accommodate ordering mistakes!

We build our gear to last, and we stand behind it. Your PARGO Cooler Bag is covered by a limited 3-year warranty from the date of purchase against defects in materials and workmanship, when used as intended and in line with our care instructions.

What’s Covered

If your cooler bag shows a defect due to a manufacturing fault during normal use, we’ll repair or replace it (at our discretion), free of charge.

What’s Not Covered

This warranty doesn’t cover damage caused by:

• Misuse, abuse, or neglect
• Punctures, scratches, or tears
• Normal wear and tear
• Fading, discoloration, or breakdown of materials over time
• Modifications or repairs made by anyone other than Project PARGO

Warranty Conditions

To be eligible:

• The product must have been purchased from Project PARGO or an authorised retailer.
• You must be the original purchaser.
• You’ll need proof of purchase.

Making a Claim

If you believe your cooler bag has a defect, reach out to us at help@projectpargo.com with your proof of purchase, photos of the issue, and a short description. Our team will review and get back to you within a few business days.

If approved, we’ll guide you through return shipping and replacement. Limited edition or discontinued products will be replaced with the closest available model.

Every purchase provides clean water to people in need. We dedicate 5% of sales to fund our clean water projects. Head to our giving section to learn more.